Glasgow Welcomes - Online Module

Taking the customer experience to a new level      

Our online module is designed for front line staff and team members.

With a wealth of ideas, suggestions, hints and tips, this interactive and engaging customer service course will help equip your staff to deliver excellent service to visitors in their role as an ambassador for your business and for the city.

It’s the ideal way to help prepare your team to reap the benefits of tourism in the city, including major events and conferences:

  • An introduction to customer service for new team members
  • A refresher for existing staff
  • Top tips on Glasgow as a tourism destination.

The module offers additional downloadable resources with useful links, take-away tips and only takes 90 minutes to complete. It can be completed in short sessions, making it a business friendly option. Below is a sample page from module.

The content of this module is updated on a regular basis to ensure that it offers the latest information.

Cost: For a limited period, the Glasgow Welcomes-Online module is offered at only £10 per participant, making this a cost effective and flexible option for your team.

A Glasgow Welcomes certificate and badge are awarded on successful completion.

Benefits for businesses and individuals:

Thousands of tourism and hospitality staff engaged with the Glasgow Welcomes-Online module in advance of the Glasgow 2014 Commonwealth Games, including 2,500 Clyde-sider volunteers.

Businesses from a wide variety of tourism related sectors have experienced the benefits of this training, and report increased staff motivation, confidence and customer service skills, with improved local knowledge of the city and its attractions for visitors.

Many of these businesses have now incorporated the Glasgow Welcomes Online module into their regular staff induction training.

“All members of staff have completed the Glasgow Welcomes-Online module and I’ve noticed a huge increase in customer satisfaction. Staff are much more confident and creative when advising tourists on where to eat, top visitor attractions and travel advice. They use their contacts in local restaurants to reserve tables or recommend an evening event, which exceeds customer expectations, leading them to recommend us or, even better, come back to visit The National Piping Centre again and again...”

Gemma Cannon, General Manager, The National Piping Centre.

SEE THE COURSE PROGRAMME HERE

If you have any questions, please contact [email protected]                   

To book an individual place or register a business enquiry;

Please complete the following form to book your place/s on Glasgow Welcome Online and a member of the team will contact you to process payments via PayPal.

Please add your job title
Please add the name of the business or organisation you currently work for
Please add the first line of your address (We need your postal address to send you your Glasgow Welcomes badge on completion)
Please add the second line of your address
Please add the city
Please add the country
Please add your postcode
Please add a number that we can contact you on

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