Champions' Network & Events

The Glasgow Welcomes Champions are a network of like-minded people from all sectors of the tourism and hospitality industry who are passionate about customer service excellence, learning from each other and sharing experiences.

The group offers a series of quarterly networking events for managers and leaders across the city.  

These informal sessions explore how businesses can improve the visitor experience, with recent topics ranging from developing a service culture, to managing customer feedback, and sharing visitor profiles for incoming major events. 

These Champions' events have proved to be highly popular, generating excellent feedback on both the speakers and the sharing of experiences with fellow participants.  Event host is Craig Martin, Head of HR at Glasgow Airport, and Chair of the Glasgow Welcomes Initiative.

 Industry speakers at previous events include:

  • Ed Dugdill, General Manager at Jamie’s Italian Glasgow and Mel Swan, Operations Director of Jamie’s Italian (Scotland and the North);
  • Liz Hoskin, Positive Qualities;
  • Colin Hartley, Championship Director of 2015 World Gymnastics Championships;
  • Ann McAvoy, Corporate Training Ltd;
  • Peter Innes, Organisational Development Consultant at Glasgow City Council.

There are plenty of networking opportunities, facilitating the sharing of best practice in customer service excellence across a wide variety of leading tourism and hospitality businesses in Glasgow.

Companies who have attended recent events include SEC, Glasgow Marriott, Glasgow Life, Cordia, The National Piping Centre, St Enoch Centre, VisitScotland, Little’s Chauffeur Drive, John Lewis, Apex Hotels and many more.

"It's the second Champions' event I've attended and, again, I found it to be upbeat, informative and a great networking opportunity."

Gordon Hodge, Head of Conferencing & Events, University of Strathclyde.

If you’re interested in being part of this growing Champions’ network and coming along to our events, contact us at [email protected]

See out Workshops & Events calendar for details of how to book our latest Champions' Network Event.


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