Leadership Masterclasses


  • Staff motivation and productivity…
  • Consistency of service quality…
  • Create rewarding businesses that succeed on their reputation of excellence

You can learn a great deal from listening to the experiences of other people.

Glasgow Welcomes offers a forward-thinking programme of Leadership Masterclasses for managers and leaders, providing enviable access to key figures and success stories from different sectors of the hospitality and tourism industry. 

The Leadership Masterclasses provide an excellent opportunity to hear from industry experts who are renowned for unparalleled levels of customer service.  Each Masterclass features an expert in leadership and service from a different perspective, and provides practical examples, hints and tips to take back and adapt for your own business, irrespective of its size or sector of the industry. 

Speakers at previous Glasgow Welcomes: Leadership Masterclasses have included:

  • Jonathan Raggett, Red Carnation Hotels;
  • Gillian Thomson, the former head of global operations for Gordon Ramsay Holdings; Lesley Ballantyne, John Lewis Retail;
  • Jonathan MacDonald, Ox & Finch restaurant
  • Michael Heppell, service guru and motivational speaker;
  • Fred Sirieix, Galvin at Windows, London Hilton Park Lane.
  • Caterer Hotelier of the Year 2014 Danny Pecorelli of Exclusive Hotels & Venues.

Find out more by viewing this film: Leadership Masterclass with Danny Pecorelli, of Exclusive Hotels and Venues.

These events have proven to be inspirational and motivational for managers and leaders from a wide variety of Glasgow’s tourism and hospitality businesses.

“I have been inspired to look again at customer service standards with my staff. I think we need to take it back to the basics and to get all staff on board in the direction that we want to go. It is a great opportunity, having listened to Fred, to take some of his ideas and tips back into the workplace.” 

 Sharon Dunn, Operations Manager, Glasgow Pond Hotel.



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