50-strong turnout at Champions winter event

Fifty delegates attended the latest Glasgow Welcomes Champions event at the city’s prestigious entertainments arena, the SSE Hydro. They listened attentively – and frequently contributed – to a morning of invited speakers.

Craig Martin, head of HR at Glasgow Airport, introduced the event and highlighted the growing success of the GW Champions. He said: “It was a year ago that we launched the Champions format, offering an event for the Glasgow Welcomes ambassadors.

“Today, it is great to see many loyal devotees, who have been with us since the start, and also so many new faces in the room. It is fantastic that so many people, across the industry, are keen to be leaders in the campaign to raise standards of the city’s customer service offering.”

Latest news from Glasgow Welcomes

The event offered the ideal opportunity to reveal a round-up of announcements, including the news that three new GW In-House Trainers have joined the network of in-house trainers across the city bringing the total to 69 trainers.

Up-coming courses include:

• Delivering Service Excellence workshops in March and May

• Leading Service Excellence in February

• Supervisory Skills in February and May See Glasgow Welcomes events

• Train the Trainer in May

• Updated Glasgow Welcomes Online module is now available.

See Glasgow Welcomes Service Excellence Delegates were also encouraged to follow @glasgowwelcomes on Twitter and to join the LinkedIn Glasgow Welcomes page and discussion group.

Insight from Leadership Learning Journey

Craig partnered with Sara Copeland, the People Strategy & Resources Manager at Glasgow Life, to share their experiences and practical take-aways from the first Glasgow Welcomes Leadership Learning Journey, which took place in London at the end of October.

Tips for staff motivation

Ian Hunt, of Training Solutions, and Lead Trainer with Glasgow Welcomes, provided an interactive and informative session on tips and strategies for Motivating your Team in Times of Change.

Expert advice on people development

The final speaker at the event was Angela Newton, Group Head of Learning, Development and Quality at Apex Hotels. She offered her personal experience of the unique approach to people development and culture of service excellence at the hotels group, including many practical hints and tips that can be implemented in businesses of all sizes across the hospitality and tourism sector.

Great networking opportunities

Before, during and after the Champions event, many of the delegates were keen to talk with each other to find out their views, ideas, opinions and insights into the Glasgow Welcomes programme. It was clear that many were sharing success stories and offering advice for those who were new to the Champions network. Keep an eye on this blog to read more about the tips, advice and strategies gained at this Glasgow Welcomes Champions winter event.

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