Glasgow’s tourism and hospitality businesses will have the chance to find out the secret of the success of Jamie’s Italian restaurants at an event designed to help boost the city’s reputation as a top tourist destination.

The ‘Champions' Network’ event on Thursday 8th October is organised by Glasgow Welcomes, the city’s tourism service initiative as part of its series of quarterly networking events to explore how tourism and hospitality businesses can improve the visitor experience through training and development opportunities for staff at all levels, from leadership to frontline.

Ed Dugdill, General Manager of Jamie’s Italian Glasgow and Petra Kulynycz, Head of Learning and Development for the Jamie Oliver Restaurant Group, are the keynote speakers at the event and will share what makes their innovative approach to training and development so successful and what it means to be part of the Jamie family. They will answer questions from event attendees as part of a discussion led by Craig Martin, Head of HR at Glasgow Airport and Glasgow Welcomes’ Vice Chair.

Ann McAvoy, Director of Corporate Training Limited, will also speak at the event and will lead a session on maximising the value of customer feedback, and Peter Innes, Organisational Development Consultant at Glasgow City Council will share experience of their latest training initiative, with practical advice relevant to all types of tourism business.

Stella Callaghan, Project Manager, Glasgow Welcomes said:

“This is a fantastic opportunity for Glasgow’s tourism and hospitality businesses to learn from the experience and best practice of one of the city’s most popular restaurants and one of the UK’s most successful restaurant groups. Attendees will also be able to network with other city businesses and share their experiences of delivering positive and memorable customer experiences.
“We’re here to support and enhance Glasgow’s reputation as a top visitor destination through excellent customer service and by bringing together city businesses at events like this we help to encourage everyone to work in partnership towards the same goal. In this way, we’ll create an excellent and seamless visitor experience that will bring more people to our city, which is good news for businesses.”


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