A cost-effective and flexible option for frontline staff.
Glasgow Welcomes: Taking the customer experience to a new level of excellence. Learn how to deliver the ‘wow’ factor and create not just satisfied customers, but raving fans who will want to return time after time.
Our flagship customer service programme Glasgow Welcomes: Service Excellence encourages participants to think about customer service in a new way. And in a way that delivers fantastic experiences through people, and creates ambassadors for service excellence for Glasgow as a tourism destination.
The Glasgow Welcomes: Service Excellence suite of courses, workshops and online module offers:
The Glasgow Welcomes initiative is supported by the city's public sector partners (Scottish Enterprise, Skills Development Scotland, VisitScotland and Glasgow Life) and representatives from hospitality and tourism-related associations/sectors/groups.
GLASGOW WELCOMES ALSO OFFERS A RANGE OF MANAGEMENT & LEADERSHIP OPPORTUNITIES.
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