A range of options for taking the customer experience to a new level of excellence.
The Glasgow Welcomes Champions are a network of like-minded people from all sectors of the tourism and hospitality industry who are passionate about customer service excellence, learning from each other and sharing experiences.
The group offers a series of quarterly networking events for managers and leaders across the city.
These informal sessions explore how businesses can improve the visitor experience, with recent topics ranging from developing a service culture, to managing customer feedback, and sharing visitor profiles for incoming major events.
These Champions' events have proved to be highly popular, generating excellent feedback on both the speakers and the sharing of experiences with fellow participants. Event host is Craig Martin, Head of HR at Glasgow Airport, and Chair of the Glasgow Welcomes Initiative.
Industry speakers at previous events include:
There are plenty of networking opportunities, facilitating the sharing of best practice in customer service excellence across a wide variety of leading tourism and hospitality businesses in Glasgow.
Companies who have attended recent events include SECC, Glasgow Marriott, Glasgow Life, Cordia, The National Piping Centre, St Enoch Centre, VisitScotland, Little’s Chauffeur Drive, John Lewis, Apex Hotels and many more.
"It's the second Champions' event I've attended and, again, I found it to be upbeat, informative and a great networking opportunity."
Gordon Hodge, Head of Conferencing & Events, University of Strathclyde.
If you’re interested in being part of this growing Champions’ network and coming along to our events, contact us at [email protected]
The Glasgow Welcomes: SERVICE EXCELLENCE PROGRAMME offers a range of certificated courses and opportunities for all levels from leadership to front line.
© Glasgow Life