Online Module

Taking the customer experience to a new level

A highly successful addition to our Glasgow Welcomes: Service Excellence programme, the Glasgow Welcomes-Online module is designed for frontline staff and team members.

With a wealth of ideas, suggestions, hints and tips, this interactive and engaging customer service course will help equip your staff to deliver excellent service to visitors in their role as an ambassador for your business and for the city.

It’s the ideal way to help prepare your team to reap the benefits of tourism in the city, including major events and conferences:

  • An introduction to customer service for new team members
  • A refresher for existing staff
  • Top tips on Glasgow as a tourism destination.

The module offers additional downloadable resources with useful links and take-away tips.

Glasgow Welcomes-Online takes around 90 minutes to complete.  It can be completed in short sessions, making it a business friendly option.

A sample page from the online module

The content of this module is updated on a regular basis to ensure that it offers the latest information.


For a limited period, the Glasgow Welcomes-Online module is offered at only £10+VAT per participant, making this a cost effective and flexible option for your team.

A Glasgow Welcomes certificate and badge are awarded on successful completion.

Benefits for businesses and individuals:

Thousands of tourism and hospitality staff engaged with the Glasgow Welcomes-Online module in advance of the Glasgow 2014 Commonwealth Games, including 2,500 Clyde-sider volunteers.  Businesses from a wide variety of tourism related sectors have experienced the benefits of this training, including Two Fat Ladies restaurant, Holiday Inn Theatreland, SPT Underground, The National Piping Centre, and Glasgow Airport.

Benefits reported by these businesses include increased staff motivation, confidence and customer service skills, with improved local knowledge of the city and its attractions for visitors.  

Many of these businesses have now incorporated the Glasgow Welcomes-Online module into their regular staff induction training.

“All members of staff have completed the Glasgow Welcomes-Online module and I’ve noticed a huge increase in customer satisfaction. Staff are much more confident and creative when advising tourists on where to eat, top visitor attractions and travel advice. They use their contacts in local restaurants to reserve tables or recommend an evening event, which exceeds customer expectations, leading them to recommend us or, even better, come back to visit The National Piping Centre again and again.…”

Gemma Cannon, General Manager, The National Piping Centre.


Questions? Please contact [email protected]      

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