Supervisory Skills

For supervisors and team leaders

In response to requests from local tourism and hospitality businesses, the highly successful Glasgow Welcomes: Supervisory Skills programme is being offered as a suite of 3 half-day workshops. These will run at two weekly intervals to allow participants to implement the learning within their business.

The Supervisory Skills workshops are aimed at supervisors and team leaders of all tourism-related businesses and organisations, whether new to the role or requiring a refresher.

It’s also very relevant to those who have attended the Glasgow Welcomes: Leading Service Excellence workshops and wish to add to their skills.

Workshop topics:

Session 1: Effective Communication Skills – Getting the message across to your team.

Session 2: Motivating the team.

Session 3: Delegation Skills – Developing an effective team.


For a limited time the series of 3 workshops are being offered at £130+VAT per person.   This includes refreshments and certificate (awarded on successful completion of all three workshops).

Benefits for businesses and individuals:

Feedback on Glasgow Welcomes – Supervisory Skills has been extremely positive.  

“Thoroughly enjoyable, interactive, well-constructed and quality trainer."

Calum Price, Company Head, Mercat Tours International.

The Glasgow Welcomes initiative is supported by the city's public sector partners (Scottish Enterprise, Skills Development Scotland, VisitScotland and Glasgow Life) and representatives from hospitality and tourism-related associations/sectors/groups.


Questions?  Please contact [email protected]

The Glasgow Welcomes: SERVICE EXCELLENCE PROGRAMME offers a range of certificated courses and opportunities for all levels from leadership to front line.


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