Workshops & Events
The latest workshops and training events from Glasgow Welcomes.
Do you feel that there are not enough hours in the day?
Or that people don’t carry out your instructions properly? Are your team members getting you down with their negative attitudes?
Do you feel you have to do everything yourself to ensure that jobs are done properly and to your standards?
When June 7, 2017
Duration 3 half-days, 9.15am to 12.30pm
This event runs over three half days: Wed 7 June, Tue 20 & Tue 27 June 2017.
Where Jurys Inn Glasgow, 80 Jamaica Street,Glasgow, G1 4QG
Contact [email protected]
In response to requests from local tourism & hospitality businesses, the highly successful Glasgow Welcomes: Supervisory Skills programme is offered as a suite of 3 half-day workshops. This allows participants to implement the learning within their business.
The Supervisory Skills workshops are aimed at supervisors and team leaders of all tourism-related businesses and organisations, whether new to the role or requiring a refresher.
It’s also very relevant to those who have attended the Glasgow Welcomes: Leading Service Excellence workshops and wish to add to their skills.
Session 1: Effective Communication Skills - Getting the message across to your team.
Session 2: Motivating the team.
Session 3: Delegations Skills - Developing an effective team.
Course fee includes the series of three workshops, refreshments, badge and certificate (awarded on successful completion of all three workshops).
The Glasgow Welcomes initiative is supported by the city's public sector partners (Scottish Enterprise, Skills Development Scotland, VisitScotland and Glasgow Life) and representatives from hospitality and tourism-related associations/sectors/groups.
The Glasgow Welcomes: SERVICE EXCELLENCE PROGRAMME a range of certificated courses and opportunities for all levels from leadership to front line.
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